Effective Date: 15/9/2025
Last Updated: 22/9/2025

At veggie.homeedigital.com, we are committed to delivering fresh vegetables to our customers. Due to the perishable nature of our products, our refund and return policy is as follows:

1. Returns

  • We accept returns only if the products delivered are damaged, spoiled, or incorrect.
  • Customers must report the issue within [insert time, e.g., 24 hours] of delivery with clear photos as proof.
  • Returns will not be accepted for reasons such as taste, size, or natural variations in shape/color.

2. Refunds

  • If your return request is approved, we will provide a refund or replacement at our discretion.
  • Refunds (if applicable) will be processed to your original payment method within [ e.g., 2 business days].
  • For Cash on Delivery (COD) orders, refunds may be provided as store credit or bank transfer.

3. Non-Returnable / Non-Refundable Items

  • Fresh vegetables once accepted by the customer cannot be returned unless spoiled or damaged on delivery.
  • Items that are consumed, partially used, or altered after delivery are not eligible for a refund or return.

4. Order Cancellation

  • Orders can be canceled only before dispatch. Once an order is out for delivery, it cannot be canceled.
  • If canceled in time, a full refund will be issued.

5. How to Request a Refund/Return

To request a refund or return, please contact us at:
📧 Email: Grow@homeedigital.com
📞 Phone: 8878409497
with your order number, photos of the product, and a short description of the issue.

6. Our Right to Refuse

We reserve the right to refuse a refund/return request if:

  • The complaint is made after the specified time period.
  • The product has been used, tampered with, or is not in its original condition.
  • There is no valid proof (like photos) of the issue.

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